Last updated: [date]
Welcome to shop.indiagardening.com (“the Website”), owned and operated by Greenblocks India Gardening Private Limited (“India Gardening,” “we,” “us,” “our”). By browsing or ordering from the Website — including through our Business Commercial programme — you agree to these Terms & Conditions.
1. Eligibility
You must be at least 18 years old, or ordering under the supervision of a parent/guardian, to place an order with us.
2. Products & pricing
- All prices are listed in INR and [are inclusive/exclusive] of applicable taxes, unless stated otherwise.
- Because our plants are living products, natural variation in size, shape, leaf pattern, and pot colour compared to the photos on the Website is normal and not a defect.
- We reserve the right to correct pricing or listing errors, and to limit quantities per order.
3. Orders
- Placing an order is an offer to buy; a contract is formed once we confirm and ship your order, not simply on order placement.
- We reserve the right to cancel or refuse any order — for example, in case of stock unavailability, pricing errors, or suspected fraud — and will refund you in full for any cancelled order.
4. Payments
We accept [payment methods]. [Cash on Delivery is / is not available, subject to order value and location.] For Business Commercial / trade orders, payment terms are [confirmed with each quote / advance payment / as agreed with our sales team].
5. Shipping & delivery
- We ship across [India / applicable regions]. Delivery timelines shown at checkout and on our Track Order page are estimates, not guarantees, and can be affected by location, weather, or courier delays.
- Risk in the product passes to you on delivery; please inspect your order on arrival, especially live plants.
6. Business Commercial / Trade Accounts
- Our Business Commercial programme (office greening, corporate gifting, hospitality, and interior-design/trade partnerships) is quoted separately based on your enquiry via the Business Commercial page.
- Bulk/trade pricing, minimum order quantities, payment terms, and delivery timelines for such orders are as confirmed in your individual quote or proposal, and these Terms apply alongside anything agreed in writing with our team.
- GST invoices are issued for business orders where a valid GSTIN is provided.
7. Cancellations, returns & refunds
Cancellations, our plant guarantee, and returns/refunds are governed by our separate Returns & Refunds policy, which forms part of these Terms.
8. Intellectual property
All content on the Website — including the India Gardening name, logo, product photography, and text — belongs to us or our licensors and may not be copied or reused without permission.
9. User content
If you leave a review or submit content to us (e.g. photos of your plants), you give us permission to display and use it on our Website and marketing, unless you tell us otherwise.
10. Limitation of liability
We aim for every order to arrive as expected, but to the extent permitted by law, our liability for any order is limited to the value of that order. We are not liable for indirect or consequential losses.
11. Governing law
These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of [city, e.g. registered office city].
12. Grievance redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable IT regulations, grievances may be addressed to:
Name: [Grievance Officer name] Email: [Grievance Officer email] Address: [Registered business address]
13. Changes to these Terms
We may update these Terms from time to time; the “Last updated” date above will reflect the latest version. Continued use of the Website after changes means you accept the updated Terms.
14. Contact us
Questions about these Terms? Reach us at [support email] / [support phone].