Ordering
Do I need an account to order?
No — you can check out as a guest. Creating an account just lets you track past orders and reorder faster.
How do I place a bulk or business order?
Head to our Business Commercial page and fill in the enquiry form. Our team will get back to you with a tailored plant proposal and pricing for office greening, corporate gifting, hospitality, or trade/interior-design orders.
What payment methods do you accept?
We accept credit and debit cards, UPI and net banking, processed securely through Razorpay. Cash on delivery is not currently available.
Can I get a GST invoice?
Yes, GST invoices are available for all orders — for business orders, please share your GSTIN at checkout or with our sales team so it appears correctly on the invoice.
Shipping & Delivery
Where do you deliver?
We deliver across India. We don’t ship outside India at the moment.
How long does delivery take?
Orders are usually processed within 2–3 business days, then spend a few more days in transit depending on your location. If there’s a significant delay, we’ll contact you by email or phone.
Can I track my order?
Yes. Enter your order number and the email address you used at checkout on our Track Order page.
What if my order arrives damaged?
Please record an unboxing video and take photos of the damage, and reach out to us within 24 hours of delivery. See our Returns & Refunds policy for the full process — we’ll arrange a free replacement or refund.
Plants & Plant Care
Are these real, live plants?
Yes, unless a product is clearly listed as artificial. Since plants are natural, slight variation in size, shape, and pot colour from the photos is normal.
What is the 6-month plant guarantee?
Every plant we ship is covered for 6 months from delivery. If it doesn’t survive despite following our care instructions, we’ll replace it or refund you — see the full terms in our Returns & Refunds policy.
Will I get care instructions with my plant?
Yes, every plant comes with a care card, and our team is available for plant-care support for as long as you own the plant.
How do the self-watering pots work?
Our self-watering pots have a built-in water reservoir — you only need to top it up roughly every 4–8 weeks, depending on the plant and season.
Returns, Refunds & Cancellations
What is your return window?
It depends on the product. Contact us at Care@IndiaGardening.com or +91 96304 99439 with your order number and we’ll help you directly.
How do refunds work, and how long do they take?
Contact us at Care@IndiaGardening.com or +91 96304 99439 with your order number and photos where relevant, and we’ll walk you through it.
Can I cancel my order?
Yes. Orders can be cancelled free of charge any time before they’ve been shipped.
Business Commercial / Trade Accounts
Do you offer discounted pricing for bulk orders?
Yes — 1–10 / 11–50 / 51–200 / 200+ plant orders qualify for trade pricing. Submit the form on our Business Commercial page and our team will prepare a proposal for your space.
Do you work with interior designers and trade partners?
Yes, we offer a dedicated Trade Account with curated bundles and project-friendly ordering — reach out via the Business Commercial page to get set up.
Can you help with corporate gifting?
Yes — our self-watering plants are a popular gifting option for clients, employees, and business milestones. We can arrange branding/packaging for larger orders — ask our team for details.
Is there a minimum order value for business orders?
Business and bulk orders are quoted individually. Use the form on our Business Commercial page or email Care@IndiaGardening.com and our team will get back to you.
Account & Support
How do I get in touch with you?
Email us at Care@IndiaGardening.com or call us on +91 96304 99439. You can also reach us through our Contact page.
Do you offer gift cards?
Yes — see our Gift Card page.