Last updated: [date]
This Privacy Policy explains how Greenblocks India Gardening Private Limited (“India Gardening,” “we,” “us,” “our”), operating shop.indiagardening.com, collects, uses, and protects your information when you visit our website or place an order with us — including through our Business Commercial trade programme.
1. Information we collect
- Information you give us: name, delivery and billing address, email, phone number, and for business orders — company name, business email, and GSTIN.
- Order & payment information: items purchased, order history, and payment details — payments are processed by our third-party payment gateway; we do not store your full card details.
- Automatically collected information: IP address, browser and device type, and browsing behaviour on our site, collected via cookies and analytics tools (we use Google Tag Manager/Analytics-style tracking).
- Communications: messages you send us via chat, email, or our contact/enquiry forms (including the Business Commercial and “Talk to an expert” forms).
2. How we use your information
We use your information to:
- Process, ship, and support your orders (including bulk/trade orders and quotes)
- Communicate with you about your order, account, or enquiry
- Send you marketing updates about new arrivals and offers, if you’ve opted in (e.g. via our newsletter) — you can unsubscribe at any time
- Improve our website and product range
- Detect and prevent fraud, and meet our legal and tax obligations
3. Cookies
Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features may not work as well as a result.
4. Sharing your information
We don’t sell your personal information. We share it only where necessary with:
- Payment gateway providers, to process your payment
- Courier and logistics partners, to deliver your order
- IT, hosting, and analytics service providers who support our website
- Authorities, where required by law
5. Data security
We use reasonable technical and organisational measures to protect your information. No online service can guarantee complete security, but we take this seriously and act promptly if an issue arises.
6. Your rights
You can ask us to access, correct, or delete your personal information, and to opt out of marketing communications at any time, by contacting us at [privacy/support email]. We’ll respond within a reasonable time as required under Indian data protection law.
7. Children’s privacy
Our website is not directed at children under 18, and we do not knowingly collect information from them.
8. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are:
Name: [Grievance Officer name] Email: [Grievance Officer email] Address: [Registered business address]
10. Contact us
For any privacy-related questions, write to us at [support/privacy email] or [support phone].