Ordering
Do I need an account to order?
No — you can check out as a guest. Creating an account just lets you track past orders and reorder faster.
How do I place a bulk or business order?
Head to our Business Commercial page and fill in the enquiry form. Our team will get back to you with a tailored plant proposal and pricing for office greening, corporate gifting, hospitality, or trade/interior-design orders.
What payment methods do you accept?
Can I get a GST invoice?
Yes, GST invoices are available for all orders — for business orders, please share your GSTIN at checkout or with our sales team so it appears correctly on the invoice.
Shipping & Delivery
Where do you deliver?
How long does delivery take?
Can I track my order?
What if my order arrives damaged?
Please record an unboxing video and take photos of the damage, and reach out to us within [24–48 hours] of delivery. See our Returns & Refunds policy for the full process — we’ll arrange a free replacement or refund.
Plants & Plant Care
Are these real, live plants?
Yes, unless a product is clearly listed as artificial. Since plants are natural, slight variation in size, shape, and pot colour from the photos is normal.
What is the 6-month plant guarantee?
Every plant we ship is covered for 6 months from delivery. If it doesn’t survive despite following our care instructions, we’ll replace it or refund you — see the full terms in our Returns & Refunds policy.
Will I get care instructions with my plant?
Yes, every plant comes with a care card, and our team is available for plant-care support for as long as you own the plant.
How do the self-watering pots work?
Our self-watering pots have a built-in water reservoir — you only need to top it up roughly every 4–8 weeks, depending on the plant and season.
Returns, Refunds & Cancellations
What is your return window?
How do refunds work, and how long do they take?
Can I cancel my order?
Business Commercial / Trade Accounts
Do you offer discounted pricing for bulk orders?
Yes — 1–10 / 11–50 / 51–200 / 200+ plant orders qualify for trade pricing. Submit the form on our Business Commercial page and our team will prepare a proposal for your space.
Do you work with interior designers and trade partners?
Yes, we offer a dedicated Trade Account with curated bundles and project-friendly ordering — reach out via the Business Commercial page to get set up.
Can you help with corporate gifting?
Yes — our self-watering plants are a popular gifting option for clients, employees, and business milestones. We can arrange branding/packaging for larger orders — ask our team for details.
Is there a minimum order value for business orders?
Account & Support
How do I get in touch with you?
Do you offer gift cards?
Yes — see our Gift Card page.