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Frequently Asked Questions | India Gardening FAQs

[vc_row css=”.vc_custom_1601128195614{padding-top: 40px !important;padding-right: 10px !important;padding-bottom: 80px !important;padding-left: 10px !important;}”][vc_column][vc_custom_heading source=”post_title” font_container=”tag:h1|font_size:40|text_align:center” use_theme_fonts=”yes”][vc_separator][vc_custom_heading text=”General” font_container=”tag:h2|font_size:35|text_align:center” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_toggle title=”What is India Gardening Shop?”]India Gardening Shop is a one-stop destination for all your gardening needs. Here you can purchase organic seedsfertilizerspots, and live plants at affordable prices. We deliver high-quality products and strive hard to keep our customers happy.[/vc_toggle][vc_toggle title=”What does India Gardening do?”]At India Gardening Shop, our focus is to make gardening easy for anyone by offering the best gardening know-how and gardening supplies at affordable prices. We strive hard to provide the best shopping experience to our customers.[/vc_toggle][vc_toggle title=”How do I shop on India Gardening Shop?”]Login to India Gardening Shop and search for the products on our homepage and place the order by clicking on the “Buy Now” button. It is that simple and easy![/vc_toggle][vc_separator][vc_custom_heading text=”Account” font_container=”tag:h2|font_size:35|text_align:center” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_toggle title=”I forgot my account password. How can I recover it back?”]Don’t worry, just click on “Lost your password?” on the login page and enter your e-mail address. We will send you password changing instructions to your email.

Alternatively, use this link to reset your password.[/vc_toggle][vc_toggle title=”I do not remember my e-mail address. What to do now?”]Contact us at care@shop.indiagardening.com and we will help you get your account back.[/vc_toggle][vc_toggle title=”Do I need to make an account to order on your website?”]No, you can directly purchase the items from our website. Just click on the “buy now” button and you will be redirected to the checkout page.[/vc_toggle][vc_toggle title=”I’m unable to login to my account. Please help.”]There could be many reasons why you are unable to login to your account. Here are a couple of things you can try:

  • Double-check your login credentials, maybe you are entering the wrong email address or password.
  • Reset your password by clicking on “Lost your password?” on the sign-in page.
  • If the above methods don’t work, contact us at care@shop.indiagardening.com and our technical staff will resolve your problem.

[/vc_toggle][vc_separator][vc_custom_heading text=”Order” font_container=”tag:h2|font_size:35|text_align:center” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_toggle title=”How to place an order?”]Follow the steps given below to place your order.

  • Login to India Gardening Shop by entering your e-mail address and password.
  • Open the product page you want to buy, choose the quantity, and click on the “Add to Cart” button.
  • Go to the cart page and press the “Proceed to Checkout” button.
  • Enter the billing details and make the payment.
  • Congrats! Your order is now placed and we will send a confirmation email in a while.

[/vc_toggle][vc_toggle title=”Do you offer cash on delivery (COD) during checkout?”]No, we don’t offer cash on delivery (COD) at this time, due to the Covid-19 outbreak.

Another reason for not offering COD is because we want to keep the prices of our products as low as possible. To offer COD, companies increase the prices of products to make up for collection fee.[/vc_toggle][vc_toggle title=”Do you ship across all cities in India?”]Yes, we ship products across all cities in India.

Another reason for not offering COD is because we want to keep the prices of our products as low as possible. To offer COD, companies charge extra fees for the collection of money.[/vc_toggle][vc_toggle title=”Can I change my billing address?”]You can change the billing address from account settings. Remember it is not possible to change the billing address after the order is shipped.

If you want to change your address after placing the order (before the order is shipped), you can cancel the order, update the address in your account and then order again. Or you can contact us and we’ll change it for you.[/vc_toggle][vc_toggle title=”How to increase the quantity of my order?”]Go to the product page and press the plus icon on the quantity section to increase the quantity of your order.[/vc_toggle][vc_toggle title=”How do you ship the products?”]We ship the products with the help of our reputed courier partners including Delhivery, Ecom Express, Ekart, Bluedart, and FedEx.[/vc_toggle][vc_toggle title=”How long it will take to receive my order?”]It depends on your location, generally, the order is delivered in 3-5 days after shipping. Once the order is shipped, you’ll receive a tracking link from where you can check the live status of your order.[/vc_toggle][vc_toggle title=”What if I’m not satisfied with the order?”]We do our best and constantly strive to deliver the product in perfect condition. However, if you are not satisfied with the product, please contact us at care@shop.indiagardening.com and we will take the necessary action.[/vc_toggle][vc_toggle title=”How can I track my order?”]Once the order is shipped, you’ll receive a tracking link on your email as well as an SMS on your phone number. You can click on that link to track your order. You can also track it from the My Orders page.[/vc_toggle][vc_toggle title=”What are the shipping costs?”]There are no costs for shipping. We offer free shipping on all products.[/vc_toggle][vc_toggle title=”Will I receive all my orders together?”]No, you will receive orders one after the other if you have ordered at different times. We ship orders in batches to ensure the fastest delivery to our customers. However, if you place all the products in one order, we will ship them together.[/vc_toggle][vc_toggle title=”Can I place an order on the phone?”]Yes, you can open our website on your phone and place the order.[/vc_toggle][vc_toggle title=”How will I receive the product?”]You will receive the product in a durable and well-wrapped package.[/vc_toggle][vc_toggle title=”Can I get a discount for bulk orders?”]Yes, we offer discounts for bulk orders. Please contact us at care@shop.indiagardening.com or Whatsapp on +919630499439 to avail best prices.[/vc_toggle][vc_toggle title=”Is there a minimum order value to purchase from your website?”]No, there is no minimum order value to shop on our website. You can order a single item and we will deliver it to your doorsteps.[/vc_toggle][vc_toggle title=”My order has not arrived yet. What to do now?”]Don’t worry, due to coronavirus restrictions your order may get delay for few days in typical situations. Use the tracking link sent to your to track the order. Alternatively, WhatsApp your order ID at +919630499439 so that we can make track your order and make it reach you as soon as possible.[/vc_toggle][vc_toggle title=”How do I change or cancel my order?”]You can change or cancel your order by contacting us. However, it’s only possible before shipment takes place. For more information regarding canceling your order, please read our cancellation policy.[/vc_toggle][vc_toggle title=”I have received a damaged product. What to do now?”]We do our best to deliver the product in perfect condition. However, in case of accident or mishandling by courier partners, the product might have damaged. Don’t worry, contact us care@shop.indiagardening.com and we will resolve the problem immediately.[/vc_toggle][vc_separator][vc_custom_heading text=”Payment Issues” font_container=”tag:h2|font_size:35|text_align:center” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_toggle title=”What are the payment modes available on your website?”]We accept payments made from all types of credit cards, debit cards, Netbanking, UPI (Google Pay, BHIM, PhonePe, and more), and digital wallets including Mobikwik, Freecharge, and Airtel Money.[/vc_toggle][vc_toggle title=”Is it safe to submit my payment information?”]Yes, it is completely safe to submit payment information. Our website is fully secure with 256-bit encryption and the payments are processed by Razorpay on a secure server which is a trustable payment gateway.[/vc_toggle][vc_toggle title=”Why is my payment failing?”]There might be a problem with your bank server or account. It is best to try making the transaction after 5 or 10 minutes or try using a different payment method. If that still doesn’t work, contact your bank to resolve the issue.[/vc_toggle][vc_toggle title=”Money is debited from my account, but my order is not placed?”]It happens sometimes if the payment fails multiple times or if there’s a communication issue. Rest assured, your order will get confirmed within a few hours automatically.

If you’re still having trouble after waiting for a few hours, email us at care@shop.indiagardening.com or Whatsapp the transaction reference number on +91 9630499439. We will help you out.[/vc_toggle][vc_toggle title=”What are the payment modes for receiving a refund?”]We will refund the money in your original payment method from which money was deducted while placing the order.[/vc_toggle][vc_separator][vc_custom_heading text=”Live Plants” font_container=”tag:h2|font_size:35|text_align:center” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_toggle title=”Will India Gardening Shop send the live plants in a pot?”]Yes, all of our live plants will come in a hard plastic pot, filled with potting mix soil.[/vc_toggle][vc_toggle title=”What if the plant is dead on arrival?”]This is a rare situation but it can happen sometimes due to multiple factors. If this is the case, take some photos of the dead plant and the box and email it to us or WhatsApp. We will either issue you a full refund or send the plant again, whatever you choose.[/vc_toggle][vc_toggle title=”What to do if soil spilled in the box?”]Although we follow the best possible packing techniques to make sure this doesn’t happen, it can happen sometimes due to mishandling by the courier company. If that happens, please do refilling the soil by sprinkling it from the top. Maintain the same planting depth.

If the plant is uprooted, plant it back in the same pot and it’ll recover in a few days.[/vc_toggle][vc_toggle title=”Should I water my new plant?”]If it is a succulent, wait for a day or two before watering and keep it in a shady spot. If it is any other type of plant, water it thoroughly after removing it from the box and keep in a shady spot for a few days.[/vc_toggle][vc_toggle title=”Can I repot my plants?”]Sure, you can repot the plants in the desired container. But it is recommended to wait for a month after it arrives to let it recover before repotting. Make sure the pot has drainage holes in the bottom and sufficient depth for better plant growth.[/vc_toggle][vc_toggle title=”Are live plants easy to maintain?”]It depends on the plants you are ordering. Houseplants and succulents are very easy to maintain and do well with less care.[/vc_toggle][vc_toggle title=”How long will my plants live?”]This truly depends on how you look after the plants. You can reach out to us if you’re facing any trouble in maintaining your plant.[/vc_toggle][vc_toggle title=”Are your plant’s child and pet friendly?”]Yes, most of our plants are pet and child friendly except succulents which can be toxic to pets. If there is a plant with minor toxicity, we will mention it on the product page.[/vc_toggle][/vc_column][/vc_row]